Remote Access Software
Supporting Word in an 100+ user environment necessitates remote access software – or "sneakerwear", as the support person runs from station to station! Here are some of the more commonly-used products:
|
Product |
Web Site |
|
Carbon Copy |
www.compaq.com/products/networking/software/carboncopy |
|
CoSession |
www.artisoft.com/products.html |
|
Landesk |
www.intel.com |
|
LapLink |
www.laplink.com |
|
NetOp |
www.4ctc.com |
|
pcAnywhere |
www.symantec.com/pcanywhere/index.html |
|
ReachOut |
www.stac.com/reachout |
|
Timbuktu Pro |
www.netopia.com/software/index.html |
|
Proxy |
www.funk.com |
Call Tracking Software
There are hundreds of Help-Desk call tracking software packages on the market. The packages allow help-desk staff to track problems and solutions, prioritize calls, and analyze technical efficiency. Here are some examples from the numerous products available:
|
Company |
Product Name |
|
Computer Associates |
Service IT –Knowledge Based Help Desk |
|
DKSystems |
DKHelpDesk |
|
Blue Ocean Software |
Track-It! Help Desk Software |
|
HelpTrac |
HelpTrac 2000 |